Privacy policy

ESS Coatings Ltd
Last Updated: January 2026

1. Who We Are

ESS Coatings Ltd (“ESS”, “we”, “our”, “us”) is a specialist coatings contractor providing kitchen respraying, UPVC spraying, cladding coatings, roof coatings and commercial surface refinishing services across the UK.

We are the Data Controller responsible for your personal data.

Company Name: ESS Coatings Ltd
Company Number: 12864545
Email: info@esscoatings.co.uk
Telephone: 07961174014

2. What Personal Data We Collect

We may collect and process the following information:

Information You Provide Directly

• Full name

• Email address

• Telephone number

• Property address

• Project details

• Uploaded photographs

• Any information submitted via website forms, Facebook Lead Forms, WhatsApp or email

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referral source

• Cookie and tracking data (via Meta Pixel and Google Analytics where applicable)

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide quotations and respond to enquiries

• To carry out contracted work

• To communicate regarding projects

• To send invoices and manage payments

• To improve our website and services

• For marketing purposes (where permitted by law)

• To comply with legal and tax obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide services you request

• Legitimate interests – to respond to enquiries and grow our business

• Legal obligation – to comply with HMRC and regulatory requirements

• Consent – for marketing communications where required

5. How Long We Retain Data

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months

• Customer records and invoices: 6 years (HMRC requirement)

• Marketing data: until you opt out

• Website analytics data: in accordance with platform retention settings

6. Data Sharing

We may share personal data with trusted third parties where necessary, including:

• Accountants and financial advisers

• Payment processors

• Website hosting providers

• CRM systems

• Email marketing providers

• Meta (Facebook)

• Google Analytics

We do not sell personal data.

7. International Data Transfers

Some third-party providers (such as Meta and Google) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to marketing communications

• Withdraw consent at any time

You may exercise these rights by contacting us at:
[Insert Contact Email]

If you are dissatisfied, you may complain to the:

Information Commissioner’s Office (ICO)
www.ico.org.uk

9. Marketing Communications

We may contact you regarding services similar to those you have enquired about.

You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly

10. Cookies & Tracking

Our website may use cookies and tracking technologies including:

• Essential cookies

• Analytics cookies (Google Analytics)

• Advertising pixels (Meta Pixel)

You can control cookies via your browser settings or through our cookie consent banner.

11. Data Security

We implement reasonable administrative and technical measures to protect personal data.

However, no internet transmission is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

13. Limitation of Liability

To the extent permitted by law, ESS Coatings Ltd shall not be liable for indirect or consequential loss arising from the use of our website.

Nothing in this policy excludes liability where it would be unlawful to do so.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.